Communications Intelligence
How Sidekick Works
Sidekick captures and analyzes voice and video calls to help you identify risks and opportunities across your business. Here’s how it works.
Capture Voice and Video Calls
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Simple recording process
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Voice calls
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Video transcripts
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Use tags, comments, hints, documents
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Archive and retrieve
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Standard and customized "Playbooks" help capture the right information every time
Call Planning
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Repeatable and proven call templates
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Streamlined call preparation with complete and structured communications histories
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Form fields and hints reduce forgetting to ask key questions
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Playbooks help stay on top of the latest compliance requirements
Call Planning
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Repeatable and proven call templates
-
Streamlined call preparation with complete and structured communications histories
-
Form fields and hints reduce forgetting to ask key questions
-
Playbooks help stay on top of the latest compliance requirements
Streamline Communications Effort
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Centralized and secure data repository
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Private collaboration and sharing tools
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Interactive drill-through capability across voice and text
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Reduce clarification calls and emails
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Interactive Transcripts
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Easily search any part of a call
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Find key moments, phrases, and quotes
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Use topic modeling to uncover the trends and insights to grow your business
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Employ text summarization for better recall
Deliver Insights
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Where can you improve strategy?
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Where can you improve execution?
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Where can you help your people thrive?
Meet Compliance Needs
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Reduce search time for key information
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Easily search recordings to address questions
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Report on calls in summary and in detail